SYNNEX Corporation, a business process services company, provides business-to-business services that help our customers and business partners grow and enhance their customer-engagement strategies. Headquartered in Fremont, CA, and with operations in more than 30 countries, SYNNEX is an industry leader in IT distribution and customer care outsourced services, operating in two business segments: Technology Solutions and Concentrix. SYNNEX is listed on the New York Stock Exchange (NYSE: SNX) and was ranked 198 on the 2017 Fortune 500.
Understandably, Nova’s cost is significantly lower than that of local companies in Australia, however according to SYNNEX, the efficiency of our team is surprisingly higher than their local vendor.
As Kentico’s certified partner since 2015, Nova has gained a deep understanding of every part of Kentico. Besides to implementing requirements of clients, our Kentico developers are also capable of finding the optimised solution based on Kentico.
Since 2005, Nova has undertaken more than 500 projects from clients from North America, Australia and Europe. The rich experience we have accumulated enables us to quickly build up a qualified team and efficiently manage the project. Furthermore, Nova’s unique multiple-level quality tracking system (PMO, division manager and weekly reporting meeting) also plays an important role in ensuring a consistent service level.
Initially, the client only had a vague idea and a few sentences of what the Rewards Program should be, so the rest was with us. After wide research on the industry knowledge, we came up with the function design and sorted out the business logic, then we converted them into an illustrative prototype. After the client approved the prototype, then we began to implement the functions.
The Rewards Program need to get sales data of each retailer periodically, however we could not directly get this data because the existing system does not provide API for it. We worked around this by designing a spreadsheet which can be exported from the existing system and then developing a custom import module in Rewards Program so that users can keep the sales data updated.
As the Rewards Program involves fund settlement, the client has a high expectation of the project quality. Our tester joined the team in a very early stage so to ensure a comprehensive understanding of the requirements. Also each version needed to go through the tester’s full testing before every release.
The Rewards Program largely and hence helped to reduce HR cost.
With the Rewards Program in place, retailors can receive stimulus and promotion policy in due time, and they can also easily track their current and historical income.